At VELNIQ, we offer free shipping within the UK on all orders.

Every order comes with live track and trace. You will receive your tracking number via email, allowing you to follow your package's progress.

If your order hasn’t arrived three days after the expected delivery date, please contact us at info@velniq.com Use your tracking number to check the order status before reaching out.

Yes, we have a 14-day return policy. You can request a return within 14 days of receiving your item, provided it is in its original condition—unworn, unused, with tags, and in its original packaging.

All orders are processed within 1-2 business days after being placed, and transit time is 4-10 business days. The total delivery time is between 5-12 business days.

You can contact us through our contact page! We will be happy to assist you.